About Us
What we do
Refresh Technologies helps organizations modernize, protect, and manage their technology with confidence. Based in Charlotte, North Carolina, we deliver practical IT solutions that support growth, reduce risk, and keep operations running smoothly.
We work with businesses that need more than reactive support. Our team brings strategy, hands-on expertise, and long-term partnership to every environment we manage.
Our services
Our comprehensive range of IT services is designed to protect momentum, not slow it down.
Services
Services
Integrated IT management and security that keeps your network, cloud, endpoints, and data protected
Practical guidance, documentation, and controls that help your organization reduce risk and meet regulatory requirements
Smarter Microsoft 365, workflow automation, and AI tools that help teams work faster, safer, and more collaboratively
Solutions
Secure, compliant technology for firms that handle sensitive data, client trust, and fast-moving operations
Compliance-focused IT solutions that protect patient data and support clinical workflows, enabling care teams to deliver exceptional patient care
Field-ready IT that keeps jobsites connected, project data secure, and teams aligned from office to site
Reliable IT and operational technology support that protects uptime, connected systems, and production continuity
Cost-conscious IT solutions that support secure access, reliable connectivity, and mission-driven operations
Our team

Fae Parker Shaffer
CEO

Bob Shaffer
COO

Carolyn Beoris
VP of Finance
Partners & Certifications
Reliable technology. Proven standards.
deliver secure, reliable, and compliant IT environments.
Trusted by businesses that value stability and security
Charlotte Jewish Day School
JHE Production Group
WB & Associates
Recovery Solutions
Accurate Staffing
Argos Real Estate Advisors
Delivering fast, accountable support that fits the way you work
Call for urgent needs, downtime, or time-sensitive support needs.
Call: 704-374-0107. For support, it is option 1
Email is ideal for nonurgent issues, requests, and follow-ups. We typically reply on the same day.
Email: help@refreshtech.com
Already working with a technician? Use Refresh Connect to securely start a remote support session.
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Submit tickets, track updates, and manage requests in one place.
Access the Support Portal
Build your career with us
We’re looking for people who want to grow alongside a company that treats security and trust as nonnegotiable.
Level 2 Support
Provide IT support for clients remotely or at a client site. Find fixes and final solutions by troubleshooting issues while providing superior customer service...
Customer Relationship Manager
Undertake office administrative functions and serve as a clearinghouse for information and requests for service and issues related to computer desktop...