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It’s natural to want to know more about Refresh Technologies before partnering with us for IT services and support. We enjoy sharing our highly specialized knowledge in an approachable and empowering way, and helping people put tech to work for them.

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What is it About Refresh Technologies That Keeps Clients Satisfied?

In order to meet the individual needs of a diverse group of clients, Refresh maintains a wide range of qualifications, from project managers and systems engineers to communications specialists. Furthermore, we are total advocates for our clients. We are able to shrewdly negotiate services and contracts with third-party technology vendors and work seamlessly with vendor support to reach quick and total resolution of issues.

Meet the Refresh Team

Fae Parker Shaffer, CEO

Fae is CEO of Refresh Technologies and steers the company’s strategy in cloud technologies and business consulting methodologies. Fae’s vision of a leading-edge, high-tech firm with a heavy sandbox environment led Refresh to a position as a leader in cloud delivery of applications and enterprise IT services. Fae believes in delivering solutions that are secure in their simplicity of design and delivery for optimal growth and achieving organizational goals.

Prior to being appointed to the role, Fae amassed 25 years of communications and information technology industry experience in the areas of corporate strategy, finance operations, business development and executive management. She received her BS degrees in Economics and Business Administration from the University of North Carolina at Charlotte. She began her consulting career with Geddings & Phillips Communications, as a consultant for political campaigns and corporate strategic communications. Fae serves on the Blumenthal Performing Arts Board on the Marketing Committee and on the board of Charlotte Regional Partnership. A leadership facilitator trained by the Center for Creative Leadership (CCL), she also facilitates an annual four-day Leadership Seminar for Tomorrow’s Leaders designed for rising high school juniors and seniors.

Bob Shaffer, COO & President Enterprise Solutions

Bob is a managing partner of Refresh and serves as its COO and Senior Strategist. Bob joined his former business partner at Refresh in 2000 during its first year of business and brings over 25 years of IT organization management and IT controls design and implementation experience to the team. His broad industry experience also includes acquisitions and a broad array of regulatory auditing and security standards such as SOX and SSAE16, FISMA, PCI, and HIPPA. Bob’s expertise is in managing large project teams and strengthening mission critical IT departments for 24/7/365 operations.

In addition to his leadership role at Refresh, Bob strives to be a leader in his community. He pioneered our RefreshCares program, which provides supplies and assistance resources directly to the homeless in our community. He also provides computer training to help folks on their journey home and into the workforce. Bob loves music and traveling and spending quality time with his wife and two teenage children.

Scott Carroll, Customer Relationship Manager

As Customer Relationship Manager, Scott Carroll acts as a hub for our technical and executive teams, enabling an efficient communication flow and ensuring heightened customer satisfaction. His internal and external customers will be the first to say that Scott goes the extra mile to deliver a superior customer experience. Scott is charged with keeping the team focused on our mission during the daily routine. He succeeds by delighting both internal and external customers, resulting in a happy unit and increased customer retention.

Scott has come to realize that “service” is his greatest product as a professional and in his personal life. He supports waste reduction initiatives in our community and assists with the “Refresh Green” Project: our commitment to helping the homeless community in our area and to promoting choices that lead to a healthy, mobile and equitable community both now and for future generations.

Prior to joining Refresh, Scott’s 25-year career includes his role as Operations Manager for CenturyLink of South Florida. He managed enterprise sales for AT&T for many years, and was the Controller for a large Resort & Marina in Palm Beach, FL. A South Carolina native, he obtained his undergraduate in business from Winthrop University and MBA from The University of South Carolina.

Carolyn Beoris, VP, Finance

Carolyn is responsible for implementing and maintaining best practice business processes across all Refresh business units. She works closely with our team members and partners to understand their challenges and provide process-driven solutions that drive profitable growth.

Carolyn is playing a leading role in guiding the change management process as we acquire and integrate new operations within Refresh. She does the detailed legwork required to analyze and assess the financials, and then recommends the best way to structure the acquisition. As we’ve grown, she has been largely responsible for implementing processes and systems created to ensure consistency across the divisions, and to drive accountability and performance. Always eager to share her knowledge, Carolyn is the person our departments turn to for advice and strategies on improving their own internal processes: from basic accounting best practice to understanding complicated workflow rules. She served as an Account Executive for Sunnyvale, CA based environmental firm, Advanced Chemical Transport, prior to joining Refresh on our operations team in 2014. Carolyn assumed her current position in 2019. In addition to her financial certifications, Carolyn has a Bachelor of Science in Environmental Chemistry from the University of California, San Diego.

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